Privacy Policy
Last updated: July 23, 2025
Introduction
eSIM2Go is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our eSIM service.
Information We Collect
Minimal Data Collection
We collect only the minimum data necessary to provide our service:
- Telegram Information: Public profile data (name, username, Telegram ID) for bot functionality
- Order Information: Purchase details, selected eSIM packages, transaction data
- Technical Data: Device information necessary for eSIM activation
What We DON'T Collect
- Identification documents (passport, ID card, driver's license)
- Payment card information (credit/debit card details)
- Banking information
- Personal addresses or physical location
- Biometric data
- Social security numbers or government IDs
How We Use Your Information
- Processing and delivering eSIM orders
- Providing customer support via Telegram
- Sending eSIM activation instructions and QR codes
- Improving our service quality
- Complying with legal obligations
Data Sharing and Third Parties
Service Providers
We share minimal necessary data with:
- eSIM Providers: Technical information needed for eSIM activation
- Payment Processors: Cryptocurrency transaction verification
- Telegram: Message delivery and bot functionality
We Never Sell Your Data
We do not sell or share your personal information with third parties for advertising or marketing purposes.
Data Security
- End-to-end encryption for sensitive communications
- Secure storage of minimal required data
- Regular security audits and updates
- Access controls and authentication measures
- Cryptocurrency payments for enhanced privacy
Data Retention
- Order Data: Retained for 2 years for support purposes
- Telegram Data: Retained while you use our service
- Technical Logs: Automatically deleted after 90 days
- Support Communications: Retained for 1 year
Your Rights
You have the right to:
- Access: Request information about data we hold about you
- Correction: Update or correct your information
- Deletion: Request deletion of your data (where legally possible)
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing activities
Cookies and Tracking
Our website uses minimal tracking technologies:
- Essential Cookies: Required for website functionality
- Analytics: Anonymous usage statistics to improve our service
- No Advertising Cookies: We don't use cookies for advertising purposes
International Data Transfers
Your data may be processed in different countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes via our Telegram bot or website.
Contact Us
If you have questions about this Privacy Policy or our data practices:
Legal Basis for Processing
We process your data based on:
- Contract Performance: To provide eSIM services you've purchased
- Legitimate Interest: To improve our services and provide support
- Legal Compliance: To comply with applicable laws and regulations
- Consent: Where required by law, with your explicit consent