Privacy,
by design.
We collect only what is needed to deliver an eSIM, restore a website order and provide support. We do not ask for identity documents or payment-card details and we do not sell personal data.
eSIM2Go. In short: order and technical data are used to deliver the service and solve problems. Sensitive eSIM credentials are never sent to analytics platforms.
Information we collect
For a website order we process the recovery email, order and payment identifiers, selected destination and plan, payment status and the technical data needed to issue the eSIM. In Telegram we may process public profile identifiers and support messages. Server logs can include IP address, browser, requested URL and time. We do not request passports, identity documents, card numbers, bank credentials, wallet private keys or biometric data.
How we use information
We use data to validate prices and payments, create and deliver an eSIM, show order status, restore access, answer support requests, prevent abuse, maintain security and meet legal or accounting obligations. We do not use activation codes, ICCIDs or customer emails for advertising profiles.
Processors and data sharing
Only the necessary fields are shared with service providers: the eSIM supplier for fulfilment, NOWPayments for cryptocurrency payment processing, Telegram when you use the Mini App or support, and hosting and monitoring providers. We may disclose information where required by law or to protect users and the service. We never sell personal data.
Analytics, cookies and local storage
The website stores language and theme preferences locally and may use Google Analytics 4 to measure anonymous page and checkout events. We do not send email, ICCID, QR or activation data, API keys or NOWPayments IPN payloads to analytics. Browser settings or blockers can limit non-essential analytics.
Retention and security
Order records are kept only as long as reasonably needed for delivery, support, fraud prevention and legal obligations; technical logs are kept for a limited operational period. We use access controls, encrypted transport, restricted secrets and backups. No online system is risk-free, so keep your private eSIM link and activation data confidential.
Your rights and international processing
Depending on applicable law, you may request access, correction, deletion, restriction, objection or a portable copy of your data. Some order records may have to be retained. Providers may process data in other countries under appropriate contractual and technical safeguards. The service is intended for adults aged 18 or over.
Changes and contact
We may update this policy when the service or law changes and will publish the new date here. For privacy questions or requests, email support@esim2go.org or contact support through @eSIM2GoBot in Telegram.